Work Venting

Jul. 16th, 2017 09:09 pm
rebelsheart: Text: Experience is the name we give our past mistakes. (Experience)
[personal profile] rebelsheart
So Friday at work, an hour and a half after I'd intended to leave, I finally finished everything that had to be done by Monday. So did FTE coworker H. So of course, we spent 30 minutes chatting about our manager having been a bit of a jerk earlier that day and then doing math that I can basically describe as stress validation.

During a call with our manager, H started to complain that we had a lot of work to get done, and was cut off by the manager, who asked if we thought if teams in the other divisions (notably, he referred to what used to be his only team, in South). We were both put off by this, and we weren't trying to compare our workload in relation to other divisions, only to the other two regions in our division.

While there is a restructure in progress on a national level, it's not expected to be done until sometime in the first quarter of 2018. In fact ,the last divisional team to incorporate into the national restructure will be ours.

We looked at active directory and tried to get an idea of how many users each regional team in our division had. H and I make up two thirds of field IT in the Mountain region, with contractor C in Salt Lake City being the other.

Mountain has 370 users and three field techs across three states.

California has 260 users and three field techs and a supervisor. Somewhat obviously, it is only one state.

Northwest has 168 users and three field techs and a supervisor across two states.

Apparently, back before H had a horrible car accident and missed a year of work, there were three field techs, a supervisor, and the divisional manager in Mountain. There was not a supervisor when I started in May 2016. The divisional manager left in march 2017 and his position was eliminated as part of the restructure.

The math we did was users per tech. We did the math two ways, as the supervisors do pick up tickets in addition to escalations.

Mountain: 123 users per tech.
California 65 per tech (87 if you ignore the supervisor).
Northwest has 42 users per tech (56 if you ignore the supervisor.)

That math alone validates our frustrations in our opinion, and I kind of wish we'd gone into the call with the manager with this knowledge.

Now here's the iffy math. Mountain is 3 states: Colorado, Utah, and New Mexico. H and I are the primary support for all but 2 (extremely remote) users in Colorado. C, based from Salt Lake City, handles those 2, as well as all of Utah and New Mexico as his primary users.

C has maybe 70 users for whom he is primary support. I'm guessing half of those are in Salt Lake City. Our AD doesn't break users down that far in OUs, and we didn't really want to count.

Colorado has 4 outlying offices with maybe 30 people between them, and it might be as low as 20. The downtown Denver office has 70, half of whom will be moving to the largest office in the state at the end of August. That office hosts all of operations for the division, and serves as the base for several national teams.

Now you get the idea of just how stressed and frustrated H and I are.

And I can safely say that the stress is impacting my personal life as well. I rarely spend time in front of any sort of computer system anymore to relax. Guild Wars 2 I log in to for mostly missions. I didn't touch the Wii U for probably 2 months, having spent 6-8 hours a weekend playing Breath of the Wild since it launched. I don't even play the games on my phone often, other than to occasionally distract me from work when there's a moment or two to do so.

Once again, I'm burning out, and I don't know how much longer I can last. I've been a contractor ever since I moved to Colorado, and that will be 3 years in August. I started my first job here on October 20, 2014.

I'm looking forward not only to the Disney world trip in October, but the convention in December as well. And I'm barely two weeks back from the last one.

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March 2011

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